Policies

Last updated: 1 July 2026

This page aims to provide clear and transparent information regarding our terms of service, privacy policy, shipping and delivery, returns, and affiliate program. Please take a moment to review each of these important documents:

1. Terms of Service: Our Terms of Service outline the rules and guidelines for the use of our website and services, including custom products, your rights under the Australian Consumer Law, and our SMS terms. By accessing or using our website, you agree to abide by these terms.
2. Privacy Policy: Our Privacy Policy explains how we collect, use, and protect your personal information when you use our website, and the rights available to you under Australian privacy law, the GDPR, and other applicable laws.
3. Shipping and Delivery: Our Shipping and Delivery policy details shipping methods, delivery times by region, taxes and duties, and what to do if your parcel goes missing.
4. Returns and Exchanges: Our Returns policy outlines the procedures for returning and exchanging items purchased from our website, including our free 60-day Happy AF Guarantee and your rights for faulty or damaged items.
5. Affiliates: Our Affiliate Program Terms & Conditions outline the guidelines and requirements for participating in the Threadheads Affiliate Program, including commission structure, promotional standards, and account compliance.

Please click on the respective links above to view each policy in detail.

If you have any questions or concerns regarding our policies, please get in touch with our super-friendly support legends at hello@threadheads.com.