Returns & Exchanges

All products come with our Happy AF Guarantee. That means you can exchange or return any items for store credit within 60 days of delivery, for free.

Returns are donated to the homeless and disadvantaged through our partnership with Thread Together.

To begin, click the button below, find your order, and follow the steps. Once we approve your return, we’ll issue you a return label or gift card to the value of your order.

Please make sure your exchange items are unworn and unwashed. If you are returning products due to the size being too large, note that our shirts are 100% cotton and will shrink up to half a size after successive washes.

Change-of-mind returns are not accepted for custom-made or limited edition products, including tufted rugs. All custom products are personalised for you and are not suitable for resale. With custom and limited edition products, we can only accommodate exchanges for damaged or defective items, and not for change of mind.

Faulty, damaged or incorrect items. Our Happy AF Guarantee is in addition to — and does not limit — your rights under the Australian Consumer Law and equivalent consumer protection laws in your country. If your item arrives damaged or faulty, isn’t as described, or we’ve sent you the wrong thing, you’re entitled to a replacement or a full refund to your original payment method (not just store credit), including for custom-made and limited edition products. Just get in touch and we’ll make it right.

If your parcel was damaged or there are any product quality issues, please get in touch with our super-friendly support legends at hello@threadheads.com.

Last updated: 1 July 2026