Get in touch.

Have a question or need support? We've got you.

Returns & exchanges

Easy done! Click here to visit the returns centre and it'll walk you through the process.

Because we want to make sure you're 100% satisfied with your Threadheads order, we offer exchanges on retail items that are unworn & in the same condition received for up to 30 days after purchase. So if it's the wrong size or something else isn't quite right, click here to visit the returns centre.

*Please note a maximum of 5 items can be returned per order, as we need to print replacements from scratch.

Orders & shipping

99% of the time, it's due to our email notifications being sent to your spam inbox, so be sure to check there. You can also add hello@threadheads.com.au to your trusted contacts list.

For Aussies, orders will usually take 2-6 days with express and 4-8 with standard. Metropolitan areas are always fastest with Australia Post. 

For New Zealand customers, it usually takes 7-14 working days. All other international customers can expect their order in 7-21 working days.

Please note we print all orders in-house on demand for quality control, so there is a handling time.

We sure do! If you're outside Australia, we offer flat-rate worldwide shipping for $10. In terms of delivery time, you're looking at 7-21 working days (it'll be worth the wait) tracked all the way to your home.

Product & sizing

On every product page, you'll see a size chart next to the size options. Simply follow the instructions and find your perfect size. If you need any further assistance, feel free to get in touch.

Your threads should last a long time with a little love and tender care. Always, the first thing to do is turn them inside out. Machine washing is totally fine but try to make sure it's a cold wash and gentle cycle. You can also throw them in the dryer but it's better to air dry. There will be some minor shrinkage after washing, which is standard cotton 101.

All threads are printed, packed and posted from Melbourne, Australia. The garments are designed by AS Colour and ethically manufactured in Bangladesh, one of the largest garment production capitals in the world.

While we would like to use all-Australian products this is unfortunately not possible due to the costs involved and the lack of local manufacturers that exist these days. 

We add fresh designs every Tuesday! If you want to keep up-to-date, subscribe to our emails and follow us on social for the latest prints.

Sure you can. Just email us and we'll customise the order to your liking!

Payments

Yes! Just go through checkout as usual and you can select Afterpay as a payment option at the end.

PayPal, Afterpay, Zip Pay, Shop Pay, plus the usual Mastercard and Visa.

Environment

All Threadheads apparel is printed on demand, which eliminates the waste commonly caused by over-production in the fashion & apparel industry. We use water-based pigment inks that are OKEO-TEXT certified and CPSIA compliant.

We use fully compostable shipping mailers by our Aussie mates Dirtbag Packaging to send all Threadheads orders.