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Please refer directly to the Threadheads website specific to your market (e.g., Australia, USA, UK) for current recommended retail pricing.
The minimum order value is $500 AUD. This amount will be converted into your local currency based on current exchange rates applicable to your region.
All orders require payment upfront unless otherwise agreed upon with approved credit terms.
Australia: All orders are automatically submitted for processing upon checkout completion, with shipping and applicable taxes calculated and included at the time of order.
Other International Markets: Orders will initially be received as draft orders. Shipping costs and applicable taxes will then be calculated and added. You will have the opportunity to review and approve these charges before finalising the order.
We accept returns or exchanges within 7 days of receiving your shipment if the product is defective, damaged, or incorrect. Please contact us immediately with clear details and images to process your return promptly.
Orders typically ship within 1-2 weeks of confirmation, though this may vary depending on order volume and stock availability. You will be notified of any changes to your estimated delivery timeframe.
Order cancellations must be communicated within 24 hours of placing the order. Any cancellations beyond this period may be subject to a restocking fee.
All prices and product availability are subject to change without prior notice. We will always do our best to communicate these changes proactively.
Retailers are permitted to sell Threadheads products on their own websites, provided they clearly represent our brand and adhere to recommended retail pricing. Selling products on third-party marketplaces such as Amazon or eBay is not permitted without explicit approval from Threadheads.
Retailers may use Threadheads branding and product images solely for marketing and selling Threadheads products. Alteration of images, designs, or branding elements is prohibited without prior approval from Threadheads.
Threadheads retains exclusive rights to all designs, trademarks, copyrights, and intellectual property. Any unauthorised use or reproduction is strictly prohibited.
Please inspect all shipments immediately upon receipt. In the event of loss or damage during transit, contact us within 7 days with clear documentation, including photos, to arrange replacements or refunds.
For wholesale customers purchasing on approved credit terms, Threadheads reserves the right to register a security interest over goods supplied on credit terms with the Personal Property Securities Register (PPSR). Registration provides Threadheads with a security interest in these goods until payment is fully received. Customers agree to provide necessary information to facilitate registration. In the event of insolvency, liquidation, or default, this registration ensures Threadheads maintains priority as a secured creditor.
Occasionally, certain items may not be immediately available. We will inform you promptly and provide the option to ship available items first with subsequent items sent as they become available.
For any further enquiries or assistance, please reach out directly – we’re here to help!