Product & Sizing
Your threads should last a long time with a little love and tender care. Always, the first thing to do is turn them inside out. Machine washing is totally fine but try to make sure it's a cold wash and gentle cycle. You can also throw them in the dryer but it's better to air dry. There will be some minor shrinkage after washing, which is standard cotton 101.
How do I find my size?
On every product page, you'll see a size chart next to the size options. Simply follow the instructions and find your perfect size. If you need any further assistance, feel free to get in touch.
Where are your clothes made?
All threads are printed, packed and posted from Melbourne, Australia. The garments are designed by AS Colour and ethically manufactured in Bangladesh, one of the largest garment production capitals in the world.
While we would like to use all-Australian products this is unfortunately not possible due to the costs involved and the lack of local manufacturers that exist these days.
How often do you release new designs?
As often as we can! We love new designs as much as you do and as soon as we get fresh material you can be sure we'll put it up. We do rotate a lot of designs so if you like something it's better to get it while it's available as it might be a while before it returns. If you want to keep up-to-date, join our mailing list or follow us on social for the latest prints.
Are all designs available on all garments?
If you find a t-shirt design you but want it on a hoodie, longsleeve or other garment, just let us know! We'll custom print it for you.
Shipping & Delivery
How long does delivery take?
Typically, for t-shirts and other standard items, it will take 1-4 days with express and 3-7 with standard. Metropolitan areas are always fastest with Australia Post. For products other than t-shirts, sometimes our turnaround time can be a little longer than normal based on stock levels. We will always provide you with updates on any possible delays.
How much is shipping?
Our shipping rates are simple and great value. You'll get flat-rate $9.99 Auspost Express for orders under $150 and free Auspost Express for orders over $150. Auspost Standard is available only for single t-shirt orders at $4.99.
Do you ship globally?
We sure do. If you're outside Australia, we've got a bunch of global shipping options for you. They'll be displayed at checkout based on your location.
Orders & Exchanges
What is your exchange policy?
Because we want to make sure you're 100% satisfied with your Threadheads order, we offer exchanges on retail items for up to 30 days after purchase. Please ensure the item is in the same condition that you received it. If you need to exchange your product, write us an email at firstname.lastname@example.org and send your item to: Threadheads Pty Ltd., 2/1-5 Station St, Moorabbin VIC 3189, Australia.
For custom orders, we can't always offer free returns unfortunately due to the nature of the print-on-demand service. It will largely depend on the circumstances.
What if I made a mistake with my order?
We all make mistakes so first thing to do is keep calm, take a deep breath and contact us. As long as your swag hasn't been printed or posted there's every chance we can fix it! So if you've ordered the wrong size, colour or left an incorrect address, just let us know.
In the event of receiving your message too late it will depend on the error. Just drop us a line when you've received your item and we'll see what we can do. Unfortunately we can't be held responsible for any incorrect addresses and the best we can hope for in such situations is that your things come back as return to sender, in which case we'll provide updates.
What is the print quality like?
In one word – incredible. We use the latest in digital printing tech to make your prints look amazing, and stay that way too.
Turnaround time for custom orders?
For men's and women's t-shirts, our turnaround time is usually similar to retail (1-3 business days for express shipping, 4-7 for standard shipping). For other custom products, we sometimes have to order them in and the wait time can be slightly longer. We will always contact you and provide updates if any delays are expected.
Do you do wholesale orders?
Absolutely. We've done large wholesale orders for a number of big brands. Get a free quote on a custom order here. We offer super competitive pricing for larger (10+) quantities.
How high quality should uploaded images be?
It's best to try and find a 300dpi image. In non-technical terms, the largest image possible will get the best results (around 1000x1000px is the minimum requirement).